General Conditions of Use - beXtrm

GENERAL CONDITIONS OF USE

1. General Information

The present General Conditions of Use are the general framework that include the design, usage, content, and services of the internet platform www.bextrm.com.

The use of the web platform www.bextrm.com involves the direct condition of being a ‘user’ of the website.

The user of www.bextrm.com accepts the general conditions of use and the privacy policy of this web platform. If, having read the general conditions of use, you do not agree with them, please do not use our web platform. At www.bextrm.comwe reserve the right to insert, modify, expand, or remove these general terms and services at any time without any prior notice, for which reason we advise that they be read repeatedly or at least when faced with possible changes to them. 

Access and registering on www.bextrm.com is free.

The user only has to pay the cost of connecting to the telecommunications network provided by their access service provider previously contracted.

The use of www.bextrm.com involves:

Having read, understood, and accepted these General Conditions of Use and the Privacy Policy.

Having the legal capacity to use and contract the services offered on this web platform.

If it is necessary, www.bextrm.com may translate the present Terms and Conditions, its Privacy Policy, or any other document that may be published on the website to another language or languages. The Spanish version will be the one that overrules other versions if such a case is necessary.

 

2. Purchase Conditions

The prices of the products offered on the website are expressed in euros (€) and include indirect taxes (VAT). Shipping costs, if they exist, are given separately.

The process of making a purchase on www.bextrm.com is very simple and intuitive. By way of summary:

1. Select the product you wish to purchase.

2. Add it to the shopping cart and indicate a quantity. If you wish to buy more than one product, repeat this process and the previous step.

3. Click on ‘CONFIRM’ or ‘GO TO CHECKOUT’.

4. Fill in the form with your details and shipping address. Once you have entered your details, check that they are correct and confirm the order.

5. Accept the general purchase conditions.

6. Select one of the methods of payment available (PayPal or debit/credit card)

7. You will receive an email with confirmation and a summary of the products in the order.

 

If the user has any uncertainties, questions, or comments regarding the purchasing process, they can get in touch with us at www.bextrm.com by means of an email to info@bextrm.com 

Discount codes for the products offered on the website may appear on a regular basis. The aforementioned discounts may only be applied in accordance with the instructions specified by www.bextrm.com  with respect to each code.

Users may only use a single promotional code per order.

All communications between www.bextrm.com and the user regarding the procurement or orders on the web platform will be carried out in writing and in accordance with the communication procedures established in these Terms and Conditions for each individual case.

The methods of payment used on www.bextrm.com , PayPal and credit/debit cards are simple to use and safe for users. Furthermore, for the peace of mind of users, www.bextrm.com works with an SSL (Secure Socket Layer) certificate, which is a security protocol whose function is to make sure that the information sent over the internet is transmitted securely.  The information is transmitted when encoded or encrypted so that nobody is able to read and use it.

 

3. Returns and/or right to cancellation

Regardless of the reason or cause that brings about the return of the product, the user will have 14 working days, counted from the date of the reception of the order at the order address, to wholly or partially return the products purchased.

Regardless of the reason or cause that brings about the return of the product, all products to be returned must be in perfect condition, unused, with all their corresponding stickers, packaging, documentation, and possible original supplementary items that came with them. If the user does not proceed in this manner, www.bextrm.com will not be able to accept the return of the product(s). If www.bextrm.com does not accept the return due to one or more of the previous points not being met, the user must decide whether or not they wish to keep the products returned to www.bextrm.com. They must then either pay for the shipping or give up the returned product.

The user shall be able to return, free of charge, any product that presents a manufacturing defect or shipping error of the product requested in the order.

In order to carry out any return: 

1. The user must make contact by means of the contact form that shall be located below in the section ‘Information’, at the link > Get in touch with us.

2. In the box > Subject, you must select the word ‘Returns’

3. In the box > Email, enter a contact email address for the processing of the return. This will correspond to the email address that was used to make the order.

4. In the section > Message, the user shall indicate the order number, the product to be returned, and a detailed explanation of the defects or problems observed.

5. In the section > File, photographs of the defective product shall be attached in the case of breakage or manufacturing defects.

www.bextrm.com will answer this email confirming its receipt and will provide a code for the user to write down and attach to the product to be returned.

When the product returned is received at the facilities of www.bextrm.com, it shall be inspected in order to verify the statements and then another identical product to the one returned shall be dispatched at no cost to the user. All of this is conditional on the conditions being met and everything being in order.

If, in exceptional circumstances, it is not possible to send again the same product returned due to a lack of stock, the user shall be able to choose another product from the website with the same cost, wait for more stock of the product returned, or opt for a return of the amount paid.

In the event that the user is not satisfied with the products received in their order, the user may wholly or partially return the products purchased, with the user bearing the entire cost of returning the order to the facilities of www.bextrm.com

In order to carry out the return: 

1. The user must make contact by means of the contact form that shall be located below in the section ‘Information’, at the link > Get in touch with us.

2. In the box > Subject, you must select the word ‘Returns’

3. In the box > Email, enter a contact email address for the processing of the return. This will correspond to the email address that was used to make the order.

4. In the section > Message, it is not required to indicate or explain the reason for the return (for example, I do not like the product, I imagined the product differently, someone gave me another one as a present, etc.) although such a message would be appreciated in order to internally analyse the information and improve the products on offer for our clients.

www.bextrm.com will answer this email confirming its receipt and will provide a code for the user to write down and attach to the product to be returned.